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Frequently Asked Questions

What is your Shipping Policy?

UK Delivery

2nd Class – £3.50 – 3-5 working days

Free delivery over £30 – 3-5 working days

Europe & US Delivery*

£7.50 - £38.00 – 5-12 working days – Tracked

The price of delivery is calculated by the weight of the parcel.

Parcels under 2KG will be sent Royal Mail Tracked, and parcels over 2KG will be sent via UPS or FedEx.

If you have any issues with checkout, please get in touch.

Please be aware that you may have to pay customs fees/import duties in your country.

Kindly note that we are unable to cover these additional costs for you.

 

*We are currently unable to ship to Germany and the Republic of Ireland, due to a high return rate of parcels.

All items come securely packaged and gift-wrapped!

What is your Return & Refund Policy?

We want you to have the very best experience when shopping with Dryad Books. We accept returns, no questions asked – but we do have several conditions. We have a 14-day return policy, which means you have 2 weeks after the date you receive your parcel to request a return. Return requests made after two weeks will be refused. All returns must be in the same condition as received – unused, and in its original packaging. We reserve the right to refuse returns if they are not in satisfactory condition. To request a return, email us at hello@dryad-books.co.uk or use the contact form on our website. You will be responsible for the cost and risk of returning your purchase to us. Once we have received your return, you will be refunded for the cost of your purchase; we will notify you once this has been issued.

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